Subscription Info

Save 12% on rolling pay as you go subscriptions.

To do this, simply select "Subscribe & Save" and then choose the required frequency, and then choose to pay as you go, or pre-paid for a greater discount.

When you create a subscription, the first order will be placed immediately, and subsequent orders will be placed at your chosen intervals, weekly, fortnightly, every three weeks or monthly.

You will receive a reminder email three days before the subscription order is placed. 

Editing Subscriptions

You can reschedule or cancel your rolling subscription at any time, just log in to your online account by clicking the login (person) icon on the top right-hand side of the website, click on "My Subscriptions", and from here you will see the option to reschedule, cancel, and to swap coffees.

If you're running out of coffee and you'd like your order to be dispatched sooner, simply click on "reschedule" at the top right-hand side of your subscriptions page, next to your next order date. 

Rescheduling Orders

When you use the reschedule option, simply select your preferred next order date on the calendar.

You'll also see two options: Only update next order dates or Update all future orders based on the selected dates.

If you don't select "Update all future orders based on the selected dates" the other orders will remain unchanged. If you'd like to keep to your usual frequency, we'd recommend ticking the box to update the future orders.

If you don't see the option to edit the date of your order. Please get in touch and we'll fix this for you. 

This is a glitch with the platform that currently happens if a customer tries to edit an order that falls from the 28th to the 31st of the month, we're hoping it will be fixed soon.

Please note: You'll be sent an email five days before your order is due to dispatch, this email will have the subject: "Your subscription order from The Coffeeworks will be created soon" and will come from admin@cworks.co.uk.

Please ensure that you can receive emails from this address, and that they're not spam filtered. This way, if you get a notification about your pending order and you don't need coffee at the time, you can simply log in and pause the order or change the delivery date.

It is not possible to stop an order from being dispatched once it has processed, so if you log into your account on the day of your order, you won't be able to cancel it. 

If you do forget to pause or cancel your order, if you contact us early enough in the morning on the day the order has been processed, we may be able to cancel it for you, but in some cases your order may have already been roasted and bagged up. 

Unfortunately on some very busy days it just wouldn't be possible, once this has been done, to find your order in the huge amount of orders that are awaiting collection, so the best bet is to just ensure you're able to receive our order reminders so you can go in and change the order date or pause the order - or contact us via chat or email so we can do this for you.

Gift Cards: A gift card can be used to pay for the first order in a subscription, however it's not possible for gift card balance to be used for recurring subscription orders.

Any questions? admin@cworks.co.uk